Questions? We got you.
Everything about orders, shipping, returns and styling — answered by the Pretty J team, no bots.
How do I track my order?
Once your order ships you'll get an email with a tracking link. You can also check status any time from your account under "Orders". Tracking usually goes live within 24-48 hours of shipping.
Can I change or cancel my order?
We move fast! If your order hasn't shipped yet, message us within 2 hours and we'll do our best to update it. Once it's on the way, you can start a return instead.
How long does shipping take?
Orders are processed in 1-3 business days. Delivery then takes 7-12 business days depending on your location. You'll get a tracking link the moment it ships.
Do you ship internationally?
Yes bestie -- we ship to most countries. Shipping cost and estimated delivery are calculated at checkout once you enter your address.
What's your return policy?
Not in love? Return unworn items with tags within 14 days of delivery. Start it from your account and we'll email you a label. Refunds land 5-7 days after we receive the item.
How do I find my size?
Every product page has a size chart with exact measurements. When you're between sizes, we usually recommend sizing up for a comfier fit -- or message us your measurements and we'll help.
Can you help me style a piece?
Obsessed with this question. Slide into our inbox with the item and the vibe you're going for -- date night, festival, office siren -- and we'll send you a full look.
Still need a hand?
Real humans, real answers. Our team replies within 24 hours on business days.
Message the team